Join our Collaborative Team – Be the Heart of a Healing Space

At Latitude Wellness, we believe in whole-person care — and that begins the moment someone walks through our doors. Our administrative team is more than just operational support; they are the welcoming presence, the calm in the busy, and the bridge between patients and practitioners.

We’re currently seeking Administrative Assistants (full-time and part-time) who are organized, adaptable, and aligned with our mission to provide collaborative, patient-centered care. This is an ideal opportunity for someone who is service-driven, loves supporting people, and thrives in a fast-paced, wellness-focused clinic.

What You Will Do

Client Experience & Clinic Operations

• Greet and support patients with appointment bookings, changes, and cancellations
• Respond to calls, voicemails, and emails with warmth, clarity, and timeliness
• Guide clients through insurance direct billing and clinic policies
• Maintain accurate patient records and ensure proper completion of intake paperwork
• Troubleshoot minor issues and escalate concerns to the appropriate team members
• Maintain a tidy, welcoming front-of-house environment
• Ensure efficient use of booking software (JaneApp preferred)

Administrative Excellence

• Assist with payment processing, receipts, and accounts receivable
• Monitor office inventory and coordinate reordering of supplies
• Support confidential document handling and internal communications
• Ensure seamless daily operations, including proactive problem-solving
• Support patient onboarding and follow-up for funded services and workshops

Marketing & Community Engagement

• Help request and manage Google reviews to elevate our clinic’s online presence
• Support event promotion (in-clinic posters, patient outreach, and reminders)
• Collaborate with the social media team to research topics and draft light content
• Familiarity with Canva for basic design tasks is an asset

Team & Culture

• Participate in team meetings, wellness events, and training opportunities
• Contribute to a respectful, connected, and mission-aligned workplace
• Practice regular self-care and communicate proactively about needs
• Celebrate team wins and cultivate a culture of kindness, support, and appreciation

Who We Are Looking For

• You have 2+ years of administrative or customer-facing experience, preferably in a healthcare or wellness setting
• You’re confident with Google Workspace (Docs, Sheets, Calendar) and adaptable to new tech platforms
• You bring exceptional attention to detail, organization, and professionalism
• You excel at clear communication and compassionate service
• You are a natural problem solver who thrives in a fast-paced environment
• Experience with JaneApp, direct billing, or third-party insurance processing is a major plus
• Canva, copywriting, or marketing experience is a bonus
• We are currently hiring for:
  • Day shifts
  • Evening shifts (after 2:00pm)
  • Saturday and Sunday availability

We are looking for candidates who are flexible, committed, and eager to grow with us long-term.

What We Offer

• $17–$21/hour (based on experience and qualifications)
• 15% staff discount on all wellness shop products
• Paid vacation and sick time for qualifying positions
• Mentorship and growth opportunities within a dynamic, integrated clinic
• A collaborative, supportive team culture that celebrates wellness and balance

Ready to Apply

If you’re passionate about wellness, thrive in a collaborative environment, and love creating smooth, supportive experiences for others, we’d love to meet you.

📩 Send your resume and a short cover letter to hello@latitude-wellness.com with the subject line: Administrative Assistant Application

Let’s create something meaningful — together.